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About this app

CHN IT Support is the internal service-desk system for CHN Technologies. Staff raise tickets — hardware, software, network, email, security — from a Next.js web portal or a Flutter Android app, and the IT team works through the same backend. Two surfaces, one Firestore database, real-time sync, role-based dashboards, TOTP and passkey login.

Features

  • Ticket pipeline: Open · In Progress · Pending · Resolved · Closed
  • Smart category, subcategory, priority and SLA
  • Role-based dashboards (Senior / Engineer / Associate / Junior / Staff)
  • Real-time sync between web portal and Android app
  • TOTP 2FA and WebAuthn passkeys for sensitive actions
  • Notifications via in-app, FCM push, email and Telegram
  • Live chat embedded via 3CX, no CORS pain
  • Server-driven announcement banners with date windows

FAQs

How do I raise a ticket?

Open the portal or Android app, choose category, subcategory and priority. Attachments and location are optional but speed up resolution.

How is priority decided?

Tickets carry Low (48h), Medium (24h), High (8h) or Critical (2h) SLAs. SLA is shown on every card.

Can engineers see only their tickets?

Yes. Associate and Junior Engineers see their own queue. Engineers and Senior Engineers see the full board and admin tools.

What about emails and Telegram alerts?

Lifecycle emails route through a Google Apps Script bridge. Telegram alerts go through an Edge route so the bot token never reaches the browser.